Privacy Policy

Last updated: 21/02/2025

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website. Please read this policy carefully to understand how your personal data will be handled.

1. Information We Collect

We collect personal data that is necessary for processing orders, providing customer service, and enhancing user experience on our website. The data we collect includes:

  • Personal Details: Name, address, email address, phone number, etc. (collected via forms, order sheets, phone, or email).
  • Payment Information: Payment details are processed by a third-party payment provider (Stripe) and are not stored on our servers.
  • Non-Personal Data: We collect non-personally identifiable information through tools like Google Analytics and Microsoft Clarity to improve our website’s performance and user experience.
  • Cookies: We use cookies to enhance the user experience, and these may be stored in your browser cache to track user preferences (e.g., settings or preferences).

Special Categories of Data: We do not collect any special categories of personal data (e.g., health data, racial or ethnic origin).

2. Purpose of Data Collection

We collect personal data for the following purposes:

  • Processing Orders: To fulfill and manage your orders.
  • Customer Service: To provide support and communicate with you about your orders or queries.
  • Marketing (Optional): If we decide to use your data for marketing purposes in the future, we will only do so with your consent.
  • Improving User Experience: We use data to analyze website performance and user behavior (e.g., through Google Analytics and Microsoft Clarity) to make our website more user-friendly.

We may also use cookies for these purposes. You can learn more about the cookies we use below.

3. Sharing Your Data

We share your personal data with trusted third-party service providers who assist us in delivering services to you:

  • Stripe: To process payments securely.
  • Google Analytics and Microsoft Clarity: To analyze website usage and improve performance.
  • We do not sell your personal data to third parties.

4. Data Security and Retention

We take appropriate security measures to protect your personal data. Data is encrypted on our servers, and we ensure that only authorized personnel have access to it.

Data Retention: We retain personal data for a period of 12 months after your last activity. After this period, your account, order information, and any downloaded products will be deleted. If you wish to request the removal of your data at any time, you can contact us.

5. Your Rights

Under data protection laws, you have the following rights:

  • Access: You can request access to the personal data we hold about you.
  • Update or Delete: You can update or delete your personal data by logging into your account or contacting us.
  • Opt-Out: You can opt-out of marketing communications by contacting us directly, updating your preferences through our website, or using the unsubscribe link in marketing emails.
  • Withdraw Consent: If we rely on your consent to process data, you can withdraw consent at any time by selecting the appropriate option in the cookie consent pop-up on our website.

6. Cookies and Tracking

We use several types of cookies and tracking technologies on our website, including:

  • Session Cookies: These are temporary cookies that expire once you close your browser.
  • Analytics Cookies: These are used to track website usage and help us improve the user experience (e.g., Google Analytics, Microsoft Clarity).
  • Preferences Cookies: These cookies remember your settings, preferences, and choices on the website, which may be stored in your browser cache.

We ask for your consent before placing cookies on your device. You can manage cookie preferences by adjusting the settings in the cookie banner when you visit our website.

7. International Data Transfers

Your personal data is processed within the UK and EU. We do not transfer personal data outside of these regions.

8. Third-Party Services

We use third-party services that process personal data on our behalf, including:

  • Stripe: For payment processing. Stripe complies with data protection laws and ensures that your payment information is handled securely.

We take steps to ensure these third-party services comply with data protection laws.

9. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect or process data from children. If you believe we have inadvertently collected data from a child, please contact us, and we will take appropriate action to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any significant changes, we will notify users via a notification on our website. Please check this page regularly to stay informed about how we protect your personal data.

11. Contact Information

If you have any questions or concerns about your privacy or this policy, please contact us at:

Email: info’at’evo-outdoor.co.uk