Evo Outdoor Shipping and Delivery Policy

Last Updated: 24/02/2025

1. Assembly

  • Backorder and Assembly:
    Some products, if not currently in stock, may be placed on backorder. In such cases, our team will assemble the item in our workshop, ensuring that all quality control measures are met. Once the product passes inspection, it will be carefully packaged and promptly dispatched for delivery.

2. Shipping & Delivery

  • Shipping Options:
    At checkout, customers can select their preferred shipping service. We offer various methods, including both expedited and standard delivery, giving you the flexibility to choose the option that best suits your needs.

  • Delivery Areas:

    • We deliver to all locations within the UK mainland.
    • For deliveries outside the UK mainland, please notify us in advance so we can provide the necessary information and support.

3. Estimated Delivery Times

  • Timeframes:
    Estimated delivery times are provided during the checkout process, based on your location and the shipping method selected. Please note that these timeframes are estimates and may vary depending on circumstances beyond our control.

4. Tracking Information

  • Order Tracking:
    Once your order has been dispatched, a tracking number will be provided (where available) based on the shipping method chosen. This allows you to monitor the progress of your delivery.

5. Shipping Fees

  • Fixed Rates:
    Shipping fees are charged at a fixed rate for individual items. The total shipping cost for your order is calculated at checkout based on the size and details of your order.

6. Damaged or Missing Items

  • Reporting Issues:
    If your order arrives damaged or with missing items, please contact us immediately.
  • Handling Suspected Damage:
    Do not open the package any further if you suspect item damage, as this may be necessary for processing your claim.

7. International Shipping Details

  • Service Availability:
    We offer international shipping services upon request.
  • Customs and Import Fees:
    For international shipments, customers are responsible for any customs duties, taxes, or import fees that may be incurred.